Refund policy

This policy explains when you may request a refund for a VANTA order or an unused wallet deposit. Please contact us as soon as you notice a problem.

When an order may qualify

• If an order fails before delivery, we will review the order and the payment and, where the service was not delivered, refund the undelivered amount or offer another resolution with your agreement.
• If an order is only partly delivered, we may refund the undelivered portion after checking the order and available delivery records.
• If VANTA cannot start or complete an order and no meaningful part of the service was delivered, you may request a refund of the amount paid for that order.
• We review duplicate charges and payments that were taken even though an order or deposit was not successfully created or credited.

When an order is not normally refundable

• A service has already been fully delivered, including where the result later changes because a social platform removes, adjusts, or otherwise changes engagement.
• Delivery has started and the request is based on a change of mind, incorrect target, incorrect service or quantity selected by you, or account/content settings that prevented delivery.
• The target was made private, removed, renamed, restricted, or otherwise made unavailable after you placed the order.

These examples do not limit rights that cannot legally be excluded. Contact us if you believe an order was not delivered as described; we will assess its actual status rather than treating a pending order as complete.

Cancellations

You may ask to cancel while an order is still awaiting payment or has not entered processing. Once fulfillment has started, cancellation may no longer be possible. Contact support promptly with your public order ID. Do not make a second order while the first order is still being reviewed.

Wallet deposits

You may request a review of an unused wallet deposit. We will first check whether the deposit was successfully paid and credited and whether any of the balance has been used or is committed to a pending order. Amounts already spent on orders are handled under the order rules above. Approved refunds are returned to the original payment method where the payment provider supports it; we do not treat an uncredited or failed payment as available wallet funds.

How to request help or a refund

Email vantasocials62@gmail.com from the email address on your account. Include your public order ID or deposit reference, the amount and date, and a short description of the issue. Never send your password, full card number, security code, or one-time payment code.

We aim to acknowledge requests within 5 business days. If approved, we will confirm the amount and initiate the refund to the original payment method. The time for the credit to appear depends on Paystack and your bank or payment provider. VANTA does not promise a specific posting date.

If you paid through Paystack, a payment receipt or a successful charge alone does not show whether an order was delivered. We check the VANTA order and payment records before deciding a request.